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Customer Services

Customer Services

Industry standard Service Level Agreement with commitment on implementation, service availability and repair is available.

24/7 Network Operations Centre (NOC) is served on a real-time basis monitoring for quality management and assurance.

Escalation procedure with the support of higher technical or management level always guaranteed as a fast resolution in problems.

Hotline or Trouble Ticket systems are vacant in 24x7x365 implementation related to matters, troubleshooting and rectification of faults on the end-toend circuits.

Troubles can be reported via customer call and by e-mail. Network Operation Centre (NOC) will regularly inform customers by telephone or email about solution progress with a 3 tiers escalation matrix in place.