Industry standard Service Level Agreement with commitment on implementation, service availability and repair is available.
24/7 Network Operations Centre (NOC) is served on a real-time basis monitoring for quality management and assurance.
Escalation procedure with the support of higher technical or management level always guaranteed as a fast resolution in problems.
Hotline or Trouble Ticket systems are vacant in 24x7x365 implementation related to matters, troubleshooting and rectification of faults on the end-toend circuits.
Troubles can be reported via customer call and by e-mail. Network Operation Centre (NOC) will regularly inform customers by telephone or email about solution progress with a 3 tiers escalation matrix in place.